The Customer Success Specialist (CSS)
Two95 International Inc.
Apply to this jobLocation: George Town, Penang, Malaysia
Salary: RM 2,800 - RM 3,300
Language Requirement: English & Mandarin
Working Hours: 9am to 6pm or 12pm to 9pm
Overview:
Respond to customer inquiries via phone and email.
Serve as the primary contact for customers on the client's website.
Embody the client's values of responsibility, quality, and excellence.
Responsibilities:
Assist customers in placing online orders and provide timely support.
Handle payments and confidential information securely.
Proactively support customers to enhance brand loyalty.
Collaborate with team members to improve customer support experience.
Stay updated through training and meet performance indicators.
Requirements
Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
Experience: Minimum 6 months in customer support; call center experience advantageous.
Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
Able to Write / read / speak mandarin fluently
Summary
Assist customers via phone/email, handle inquiries, support online orders, improve support experience
Job title
The Customer Success Specialist (CSS)
Experience level
6+ months
Minimum experience
0+ years exp
Industry
services
Location requirements
George Town, Penang, Malaysia; remote not specified
Salary
$3k–$3k
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
George Town, Penang, Malaysia