Tenant Experience Executive (Talent Pooling)

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Tenant Experience Executive

Job Type: Full time

Reports To: Tenant Experience Manager

Location: Singapore

Working hours: Rotating days and hours

What you’ll be doing:

• Facilitating a warm and welcoming check-in, particularly on weekends
• Assisting Coveys with any general issues they might have to make their stay more comfortable
• To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
• Handling and resolving flatmate conflicts and related issues
• Redress any grievances a Covey might have using means available
• Assist in planning and executing exciting community events
• Liaising with the property owner or representative when necessary
• Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
• Any other duties that contribute to a better experience for our Coveys as necessary
• Perform the Inventory checks after a tenant checks out

Deliverables:

• Provide a concierge like service to our Coveys
• To provide a high level of customer service to our Coveys and other stakeholders
• To ensure that the Covey’s stay is pleasant and memorable
• Make sure units are well maintained and tidied

What makes you a great fit:

Essential

• A diploma in any field (service related is a bonus)
• Minimum of 2 years’ experience in a customer-facing role
• Excellent interpersonal and problem solving skills
• A good command of spoken and written English

Preferred

• Experience working in an early-stage start-up
• Experience in the hospitality industry

Core Skills/Competencies

• Ability to remain composed when dealing with difficult customers
• Customer oriented
• Self-motivated
• Responsible
• Ability to deal with ambiguity
• Attention to detail