Telesales Executive (Carlist.my)

Job Purpose:

• To build customer relationships and attract new customers to use Carlist.my by managing the accounts that have been assigned.
• To promote Carlist.my to potential customers and enable adaptation and successfully convert users to paying customers.
• Listen to customers’ feedback and channel the issues to relevant departments and ensure solutions are provided accordingly.

Job Responsibilities:

• Perform more than 40 successful business calls per day to dealers & sales agents.
• Generate contact leads via competitor sites.
• Engage all dealers assigned by the manager to promote new products/services offered.
• Train and guide dealers on how to advertise correctly & get their inventory updates on a monthly or weekly basis.
• Acquisition of new customers from areas (East Coast, Sabah & Sarawak).
• Convert free users to paying customers.
• Contact and follow up in a timely manner to close.
• Furnish daily reports on closed won/lost accounts in Team shared G-Doc.
• Build and manage customer accounts and increase their spending month on month with good planning & execution.
• Gather and analyse market intelligence from areas assigned.
• Build and maintain excellent relationships with dealers & sales agents.
• Promote advertising with inspection report & extended warranty (Carlist Qualified).
• Ensure listings quality is achieved via PIPP (Picture, information, Price & Position).
• Participate fully in the team which includes taking part in weekly meetings, directing feedback and ideas to the team manager to help grow the business.

Requirements:

• Possess a minimum school certificate (SPM or equivalent)
• Relevant work experience in telesales/calling (circa 2+years).
• Proficiency in relevant computer applications (MS Office).
• Excellent telephone skills and courteous.
• Cantonese & Mandarin speaker will be an added advantage as the role requires to liaise with our Dealers & Sales Agents.