Telephonic Triage Nurse

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Position Summary:

As a Telephonic Triage Nurse will be supporting Anthem’s 24/7 Nurseline. This is number members can call at any time to speak with a live nurse and ask questions about potential symptoms and get advice on making the appropriate healthcare decisions. Think of this as a WebMD service for Anthem members where they can speak with a live nurse to ask healthcare related questions.

Major Job Duties:

• Establishes and maintains supportive relationships with callers and their families.
• Performs professional assessment of caller's needs with accurate, concise documentation.
  
• Conducts thorough symptom assessment of caller's situation using established criteria and protocol.
  
• Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information.
  
• Provides caller with appropriate community resources as necessary.
  
• Refers more complex issues as needed for consultation.
  

What We Look For:

• Must have clear and active RN license in the state GA
• At least 2 years’ of acute clinical experience
• Ability to speak professionally and compassionately over the phone
• Strong customer service skills
• Proficient with computers and ability to navigate through various systems and document notes from callers
• Must be willing to work 12 hour shifts on weekends and potential overnight hours and holidays
• CANNOT have any time off requests in the first 3 months of tenure
• Proficiency with Excel

Are you a Registered Nurse in Atlanta area looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a Fortune 500 company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered “yes” to any of these questions – this is the position for you!

Interested in learning more, contact Hannah Barreta at 321-710-4797.

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