Telephonic Interviewer - A

The nation's leading administrator of long term care insurance services is looking for YOU.  This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

 

 

 

 

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases. This position performs telephonic interviews for clients who have applied for insurance. We are looking at a schedule of Mon-Fri, 10a-7p CST with training being for the first few weeks Mon-Fri, 8a-4:30p CST.

 

 

RESPONSIBILITIES
1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
3. Uses pre-determined follow-up questions needed for a thorough collection of data.
4. Gives concise, accurate documentation on client's health history.
5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
6. When necessary, tactfully refocuses applicants who wander off the subject.
7. Completes all interviews in a timely manner, according to department guidelines.
8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
9. Maintains a minimum 96% quality standard on all telephonic interviews.
10. Other duties that are assigned.