Telemarketing Agent (Sparks English)

Job Responsibilities:

• Make inbound/outbound chat&/calls to potential customers from a provided list or database.
• Introduce and promote products, services, or current offers.
• Identify and qualify leads by understanding customer needs and interests.
• Record and update customer information accurately in the CRM system.
• Provide feedback and insights to the marketing or sales team.

Sales & Appointment Setting:

• Promote and sell products or services to interested prospects.
• Use persuasive communication to highlight key benefits.
• Conduct simple surveys or gather customer feedback.
• Schedule appointments for student advisors with qualified leads.
• Follow up with prospects who showed interest but haven’t decided yet.

Compliance & Quality:

• Stay updated on products and services to answer customer questions.
• Follow call scripts while keeping the conversation natural and engaging.
• Handle customer objections with tact and professionalism.
• Submit regular reports on call performance and results.
• Join training sessions to improve communication and sales skills.

Qualifications:

• Service-minded and customer-focused.
• Proven sales skills — able to pitch and close deals.
• Minimum 1 year of experience in telemarketing or customer service.
• Having experience in Education Industries is a plus.
• Strong communication, negotiation, and active listening skills.
• Positive attitude, teamwork, and results-driven mindset.
• Willing to work on weekends and with shifting system (off-days between Monday–Friday).