Telehealth Clinical Support Specialist

Job Description Summary

"This is a grant-funded (or term-limited) position. Continued employment is contingent upon the availability of grant funding. "

The Telehealth Clinical Support Specialist is a grant-funded position that reports to the Collaborative Care Clinical Manager. This position serves as a Clinician Support Specialist for a telehealth-enabled collaborative care program, supporting patients and clinicians in rural primary care sites. The Clinical Support Specialist supports patient engagement in the CoCM program, regularly follows-up with patients between sessions, provides and links patients and families to referrals as needed. Documents appropriate encounter time for CoCM and BHI services. Assist is scheduling and rescheduling as needed. Prepare monthly clinical billing documentation for assigned providers. Assist with response to urgent care alerts. Occasionally administers monthly screener/questionnaires as needed. Proactively communicates patient needs and treatment concerns to the BHCM. The Clinical Support Specialist will also engage in caseload review with assigned BHCM for update to date list of lost to follow-up patients needing outreach and other duties as assigned.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC005189 CHSCorp - Tele Grants

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

The Telehealth Clinical Support Specialist is a grant-funded position that reports to the Collaborative Care Clinical Manager. This position serves as a Clinician Support Specialist for a telehealth-enabled collaborative care program, supporting patients and clinicians in rural primary care sites. The Clinical Support Specialist supports patient engagement in the CoCM program, regularly follows-up with patients between sessions, provides and links patients and families to referrals as needed. Documents appropriate encounter time for CoCM and BHI services. Assist is scheduling and rescheduling as needed. Prepare monthly clinical billing documentation for assigned providers. Assist with response to urgent care alerts. Occasionally administers monthly screener/questionnaires as needed. Proactively communicates patient needs and treatment concerns to the BHCM. The Clinical Support Specialist will also engage in caseload review with assigned BHCM for update to date list of lost to follow-up patients needing outreach and other duties as assigned.

Additional Job Description

High School Diploma required. Bachelor’s degree from an accredited college/university required in social work, psychology, counseling, or social welfare program preferred. 3-5 years of healthcare experience, discharge planning,

patient coordination and scheduling. Critical thinking skills and strong interpersonal skills essential. Excellent organizational and time management abilities, and able to work effectively within a multidisciplinary team. Skilled with

patient interaction, problem solving, navigation, and listening. This position has the opportunity to work primarily remotely in SC, with occasional travel to the MUSC Center for Telehealth in Charleston.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees