Telecommunications Operations Manager

About Us

Burke’s Garden Telephone Company is an Investor Owned Company Established in 1899.

Burke’s Garden Telephone Company strives to provide you with the best customer service possible. Our philosophy has always been to focus on customer satisfaction and unmitigated integrity. Our vision is to help you, the customer, with your needs and to be a dependable resource for all of your telecommunications needs.

This position requires a high energy person with an interest in building a telecommunications company through internal administrative support and customer support.
Job Responsibilities
Support senior management in maintaining circuits, implementing new circuits and implementing projects:
• Provide administrative support with internal procedures
• Provide sales support both in house and in the field
• Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
• Serve as a point of contact for customer troubles inquiries
• Oversee the opening of trouble tickets with other carriers and vendors
• Perform network monitoring and assist in troubleshooting components in the AccessPlus Communications network
• Interface with vendors and assist with procurement

• 5 plus years work experience in the telecommunication’s field
• Familiarity with standard concepts, practices, and procedures within the telecom field.
• Experience with Microsoft Sever OperatingSystems, BGP, IPv6 and routing protocols a plus

Skills and Abilities
• Strong work ethic and multi-tasking ability
• Able to work unsupervised, but also to utilize direction, supervision, and training effectively
• Good computer skills
• Excellent analytical problem solving and decision-making abilities
• Strong written and verbal communication skills