Technical Writer (Hybrid)

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve?  At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

 

BASIC RESPONSIBILITIES
Supports the credit union‘s learning culture through written documentation of procedures for all areas of the credit union. Drives the creation of a documentation methodology and framework for all documented procedures.

TYPICAL DUTIES
Documents procedures whether on Intranet or hardcopy.

Develops and maintains manuals and procedures using standard processes and framework, working in conjunction with subject matter experts (SMEs) and Compliance.

Maintains written documentation of new programs, new software and hardware.

Writes documentation that provides consistency through all service delivery channels.

Creates flowcharts and diagrams to outline various procedures and processes.

Assists Learning & Development Officers with the design of internal training.

Interviews SMEs to gather information and documentation requirements.

Develops, initiates and manages review processes to ensure consistency with documented procedures.

Analyzes, researches and develops written procedures for process improvement and consistency.

Maintains repository and retention for prior versions of procedures.

Creates and maintains test database in LMS.

Creates, maintains, and generates reports using LMS.

Maintains high level of confidentiality regarding all employee information.

Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).

Other duties as assigned or required in connection with the general operation of the credit union.