Technical Writer

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Technical Writer role is located within BPO Payroll Projects & Systems Team but Technical Writer would work with the customer as well as with all IBM Krakow Payroll teams as necessary to:

• maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database
• maintain existing and newly developed payroll content in the help center tools
• maintain related reporting and dashboards

Scope of responsibilities:

• Draft, proofread, edit & publish high-quality content across multiple online help centers
• Work with multiple stakeholders across different teams and locations to extract information to translate into usable help center content
• Research and gather technical and background information to include in the documentation
• Write DTPs and all other process description content
• Write communication and training content (including contributions to training delivery) to support change management process
• Validate content by collecting feedback from users and SMEs to ensure completeness & accuracy
• Own the maintenance of the content across multiple online help centers
• Manage the requests to update content
• Execute the changes of content as per the defined process
• Prepare and maintain reports and dashboards, analyse help center usage statistics
• Monitor, learn and evaluate software developments and the potential impact to help centers
• Continuous improvement of help center design & navigation functionalities
   

• Intermediate  HTML
• Intermediate Excel/Google Sheets skills
• Outstanding writing, editing & proofreading English ability
• Ability to evaluate content / UX
• Capable of managing multiple, competing priorities within tight deadlines while ensuring that quality standards are met
• Ability to explain complicated processes in clear and simplified English
• Excellent attention to detail
• Strong communication skills

n/a