Technical Support Specialist - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

As a Technical Support Specialist you will help users navigate company products and how to use them. They work closely with other Technical Support Specialists to solve complex hardware or software issues and respond to high call volumes. Their job is it stay up-to-date on company products and how they work in order to best help customers with their questions. They may be responsible for taking feedback from customers and relaying information about recurring issues with computer hardware or software to Product Engineers.

PRIMARY RESPONSIBILITIES:

• Support SaaS base cloud infrastructure, like O365 and SharePoint.
• IT Asset Management and Tracking for Onboarding/Offboarding.
• Distribution of Hardware and receiving returned hardware.
• Help develop Solution library.
• Document and present solution designs to supervisors and other members of the team.
• Support of Windows, Microsoft 365.
• Deploy, support, and secure endpoint devices in a distributed network.
• Document process and procedures for IT and non-IT staff.
• Assist users with software and hardware issues.
• Perform basic computer hardware repairs.
• Ability to travel occasionally to off-site locations.
• Complete projects and other duties as assigned.

EDUCATION & EXPERIENCE:

• Prefer a Bachelor's degree but not required
• 1+ years experience
• Microsoft Certifications such as Microsoft Office Specialist, CompTIA ITF+ (IT Fundamentals+), or CompTIA A+ would be preferred

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.