Technical Support Specialist (m/f/d) Customer Support

Jobs.ametek.com

Vila Nova de Gaia, PT, 4400-676 Until 8/22/2026 First posted May 29, 2026 Last posted May 29, 2026

Job description

FARO CREAFORM is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.  

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies! 

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

We are seeking a Technical Support Specialist (m/f/d) Customer Support, located in Portugal, Porto.

Responsibilities:

Respond to both internal and external customer inquiries related to the organization’s hardware and software products
Deliver services and support,, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
Achieve the highest standards in first contact resolution and customer satisfaction
Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

Requirements:

Strong service-oriented mindset
Strong communications skills
Fluent English and Spanish, Portuguese is preferred
Commercial or technical education
Demonstrate work experience in a service-oriented organization
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

We offer:

Regular employment contract
Flexible working hours
Training
Other employee service: free drinks, fresh fruit in the office

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.

About this role

Summary

Provide technical support for hardware/software products, improve customer satisfaction, and utilize AI tools.

Job title

Technical Support Specialist (m/f/d) Customer Support

Experience level

demonstrated work experience

Industry

imaging

Location requirements

Portugal, Porto, remote work allowed

Salary

Not specified

Management role

Skills & keywords

Required skills

service-orientedcommunicationEnglishSpanishPortuguese

Preferred skills

AI tools

Specializations

hardwaresoftwareAI tools

Locations

Structured locations inferred from the posting.

Portugal

Remote Country