Technical Support Representative

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

• Above average customer service skills

                
• Strong written and verbal communication skills when interacting with customers and coworkers

                
• Friendly and energetic attitude

                
• Computer knowledge and internet skills

                
• Ability to navigate between multiple computer screens/tabs

                
• Quick learner who enjoys using trouble-shooting and problem solving skills

                
• Ability to work both as an individual and as a team member

Additional Benefits:

Career advancement opportunities •Team work environment •$350 hiring bonus •Paid on-the-job training •Full time schedules •Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire •Casual dress attire •Individual work spaces •Complimentary breakfast on Fridays •Free parking •North-West Omaha Location



Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!