Technical Support or Customer Support Manager
Two95 International Inc.
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o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
Summary
Manage support team, troubleshoot technical issues, improve support performance, foster positive culture.
Job title
Technical Support or Customer Support Manager
Experience level
5+ years
Minimum experience
5+ years exp
Industry
technology
Location requirements
Kuala Lumpur, Malaysia; remote work not specified
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia