Technical Support Manager

We leverage the depth and expertise within our global technology centers to push the boundaries of intelligent connectivity. Our world-class team of scientists are developing key Intellectual Property in the areas of computer vision, deep learning, edge computing, and predictive analytics to accelerate the evolution of the Industrial Internet of Things (IIoT), driving meaningful advances in the transportation ecosystem.

Experience - 10+ to 15 Yrs

Roles and Responsibilities:

·         Responsible for driving the Customer Support from offshore within the organization.

·         The position would be expected to understand all aspects of the product, proactively debug production issues, and respond to customers.

·         Responsible for monitoring the health of the portal as well as IoT devices.

·         The job requires leading team across shifts to support customers across geographies.

Required Skills & Attributes:

·         Three years of relevant experience of leading a team in a technical support or equivalent role.

·         Excellent communication skills (Written and verbal). Should be able to interact with US customers.

·         Well versed with Unix commands.

·         Hands on experience with one of languages like python, shell, java etc.

·         Ability to understand complex technical architecture

·         Strong Ownership

·         Good understanding of Basic computer science fundamentals

·         Ability to address open-ended problems.

·         Experience and knowledge of RDBMS and web applications would be an added plus.

Qualifications and Education Requirements

BE/ BTECH

Client + Team handling with expert in technical skills like - scripting,ITIL Process, AWS,SQL ,Unix command