Technical Support Manager

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. 

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.   

The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.

This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position. The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.  

In this role, you will have the opportunity to: 

• Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan

• Communicate support activities to management and as necessary, other business units.

• Drive Service and Support deliverables for new product developments

• Ensure that department activities comply with company standards and procedures.

• Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.

• Take a leadership role in developing and implementing new techniques and initiatives to enhance support

• Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.

• Establish departmental goals to achieve objectives and KPIs.

• Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department

• Provide technical guidance to associates, colleagues and customers

The essential requirements of the job include

• Strong Interpersonal and communication skills

• Experience in the Medical Device, Pharma or similarly regulated industries

• Strong Knowledge of Quality System and compliance with agency regulatory requirements

It would be a plus if you also possess previous experience in: 

• Knowledge of Danaher Business System

• Management of people and or projects

Education & Experience:

• Bachelor’s degree