Technical Support Manager (Application Support)

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

• Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
• Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
• Suggest various service and product enhancements

Requirements for the Role

• 2+ years technical support for SaaS-based software
• 3+ years working with one of the following: JavaScript, Python, or Java
• Experience with:
• Troubleshooting through browser tools
• Linux text processing tools
• Writing SQL queries

Nice to Haves:

• Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
• MongoDB, Hadoop, or Atlassian product experience
• AWS- working knowledge

All your information will be kept confidential according to EEO guidelines.