Technical Support Level 2

Computech Corporation

Apply to this job

San Antonio, TX, us on site Until 8/23/2026 First posted March 22, 2025 Last posted March 22, 2025

Job description

Level 2 Technical Support @ San Antonio, TX

Duration: 9+ Months

General Description :

-Hardware refresh tech -iphone/ios

• Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.

• HW disposal and inventory management.

• Support projects and tasks as assigned.

• Manage and prioritize Incident and Request tickets.

• Support workload typically 80% end-user HW/SW, 20% infrastructure. .

Requirements/Must Have :

- Excellent troubleshooting, problem solving & root cause analysis skills.

- Exceptional customer service.

- iphone/ios support

-Migration exp with Win 7 and other windows servers

-PC roll out, Applications installation

-Deployment and troubleshooting iphone/ios

-SCCM, Remedy

-Air watch(would be strong plus)

- In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7, MS Office suite and Outlook.

- Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets.

- Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.

- Working knowledge of network protocols.

Experience on iphone/ios support

About this role

Summary

Provide hardware/software support, troubleshooting, and project assistance for end-users.

Job title

Technical Support Level 2

Experience level

not specified

Industry

Location requirements

San Antonio, TX; remote work not specified

Salary

Not specified

Management role

Skills & keywords

Required skills

iphone/ios supporttroubleshootingSCCMRemedynetwork protocols

Preferred skills

Air watch

Specializations

hardware supportiphone/iostroubleshootingnetwork protocolsdesktop environments

Locations

Structured locations inferred from the posting.

San Antonio, TX, USA

On-site City