Technical Support Level 2

Role Description : 

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

General Description : 

Local coordination, installation and ongoing support for iOS smartphones and tablets as well as Android smartphones. Responsible for adhering to mobile standards, imaging devices, and deploying devices. Responsible for receiving hardware, hardware disposal, and tracking of mobile numbers. Act as backup for Laptop/Desktop/VComm equipment installs, troubleshooting, setup, and maintenance.

Requirements/Must Have : 

Excellent work ethic and willingness to work on altered/non-standard schedules Strong hardware and software troubleshooting capabilities Good communication skills for interfacing with customers Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)

Skills & Qualification : 

Ability to configure and troubleshoot mobile equipment (tablets and smartphones) Experience with AirWatch mobile management tools a plus General troubleshooting & installation of laptop/desktop/video com equipment a plus

Installation and ongoing support for  smartphones and tablets as well as Android smartphones. Responsible for adhering to mobile standards, imaging devices, and deploying devices.