Technical Support Engineer

WalkMe

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Tel Aviv hybrid Until 8/21/2026 First posted February 18, 2026 Last posted February 18, 2026
Job description
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
 
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
 
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.

What You'll Own

  • Communicate with customers via email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfil their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas for enhancing the overall customer experience.

What You'll Need to Succeed

  • 1.5+ year experience in software support or customer service.
  • Fluent in English (verbal and written).
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS (please specify your level).
  • Experience in various communication formats (written, live chat, conference calls, in-person).
  • Ability to grasp and articulate new technologies quickly.
  • Proficient in using application logs, browser dev tools, and other diagnostic tools.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
  • Availability to work onsite at the Tel Aviv WalkMe office 3 times a week.
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    **Please note - Working days are Monday - Friday
About this role

Summary

Provide technical support, communicate with customers, resolve issues, and enhance customer experience.

Job title

Technical Support Engineer

Experience level

1.5+ years

Industry

software

Location requirements

Onsite in Tel Aviv, 3 days a week, remote options not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

software supportfluent in EnglishHTMLjQueryCSS

Preferred skills

customer serviceproblem-solvingcommunicationdiagnostic toolsHTML

Specializations

supportcustomer servicesoftware support
Locations

Structured locations inferred from the posting.

Tel Aviv-Yafo, Israel

Hybrid City
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