Technical Support Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Technical Support Engineer - L1 role with TaskUs: 

To enhance our global support team with strong and proven customer service experience in the IT market.

Key Responsibilities:

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. 

Required Qualifications:

• Has 3-4 years working experience in the industry as Technical Support.

• Excellent knowledge of major operating systems - Windows, macOS & Linux. 

• Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). 

• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys. 

• Basic Windows Administration, including Active Directory & Group policies. 

• Hands-on experience with Patch Management, Application & System performance troubleshooting. 

• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).  

• Ability to read/write SQL queries. 

• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications. 

• Familiar with Windows firewall concepts, including rule configuration. 

• Excellent written and verbal communication skills. 

• Must have a customer service experience in a voice modality.

Preferred Qualifications:

Industry-accepted certifications or equivalent work experience in one or more of the following areas: 

• CompTIA A+ 

• CompTIA Network+ 

• CompTIA Server+ 

• CompTIA Security+  

• Microsoft Certified Azure Administrator  

• Red Hat Linux  

• VMware VCP  

• AWS Certified Solutions Architect 

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel: 

• TaskUs - Las Pinas | Hiraya

• 100% Onsite

• Shifting/Rotating Schedule

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.