Technical Support Engineer

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. 
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who
embraces challenges. simply, we’d like to meet you.

Job Requirements

• Demonstrates excellent troubleshooting skills with a strong passion for problem-solving and investigation
• Possesses a solid understanding of Storage Hardware Architecture, including Partitioning and RAID
• Exhibits comprehensive knowledge of Operating Systems, such as Microsoft Windows and Linux
• Brings extensive troubleshooting experience with Ethernet, TCP/IP routing, Multipathing, FC/FCoE, and iSCSI protocols
• Holds practical expertise in managing FC and IP switches from vendors like Cisco and Brocade
• Capable of identifying and resolving Storage/Host connectivity issues efficiently
• Skilled in diagnosing complex problems and delivering root cause analyses across intricate application stacks, operating systems, network switching, and storage components
• Familiar with popular hypervisors, e.g. VMware ESXi/vSphere
• Experience in sizing, performance analysis, and troubleshooting of data storage systems; host appliance experience is an added advantage
• Knowledgeable about cloud provider configurations and troubleshooting in multi-protocol environments
• Proficient in Unix (linux) operating systems
• Familiarity with the NetApp product portfolio and practical working knowledge is beneficial
• Hands-on experience with Enterprise Storage solutions
• Understands block storage systems
• Possesses knowledge of S3 cloud storage concepts
• Demonstrates experience with Docker containers
• Proficient in Linux scripting languages, including Bash, Ruby, and Python
• Understands core network security and infrastructure concepts, including DNS, Certificates, and Firewalls

Education

Over two years of experience in a Technical Support setting