Technical Support Engineer

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.

Principal Responsibilities

• Deliver high-quality support to end-users in a courteous professional manner

• Travel to other offices within Australia to help setup IT equipment

• On-boarding of regional teams, including home setups.

• Support desktop technology and applications.

• Respond to calls/tickets and manage issues until resolution even if escalated to another team

• Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.

• Strong analytical and problem-solving skills, ability to work independently and under pressure

• Flexible in approach, and comfortable dealing with ambiguity when necessary

Qualifications/Skills that would be advantageous

• Experience working at a financial enterprise level

• Experience in trade floor support including trading applications

• Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops

• Citrix VDA infrastructure support including Dell Wyse Terminals

• Citrix Applications and Desktops support

• Effectively provide support to remote locations

• Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365

• Broad understanding of mobile tech including BES12, Intune, Android and IOS devices

• Cisco phone support

• Webex/Zoom support including Video calls, screen sharing

• Experience working with 3rd Party Vendors

• Excellent written and verbal communications skills

• Customer service focused