Technical Support Engineer

Tasks & Responsibilities:

• Provide technical support for Solar customer base in the Oceania region.

• Documentation of support cases with customers according to international standards.

• Follow the defined communications channels and support processes.

• Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.

• Coordinate, complete and document support related services in agreement with management.

• Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.

The following additional tasks could arise:

• Participation in national and international projects (e.g. CRM, Contact Center, SOS)

• Participation in internal training events.

• Support in the integration and development of new employees and internal educational programs.

Skills & Requirements:

• Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.

• Specific experience of international companies, technical customer support is desirable.

• Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.

• Willing to work in early morning shifts.