Technical Support Engineer
Job Openings: Full-Time Jobs | Five9
Apply to this job
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Qualifications & Skills
- Understand omni channel communication technologies and their role in the contact center
- 2+ years of experience as a product support engineer
- Good listening and comprehension skills
- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner
- Have a commitment to excellence in taking care of our customers and expect the same from others
- Windows operating systems, MS SQL, IIS
- Hands-on experience on log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, and Linux
- Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus.
Key Skills
- Contact Center Outbound
- API
- Linux
- SQL
- AWS
Shift: Night Shift
Work mode: Work from office
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Summary
Provide technical support for contact center software, troubleshoot issues, and assist customers with integrations.
Job title
Technical Support Engineer
Experience level
2+ years
Minimum experience
2+ years exp
Industry
software
Location requirements
Bengaluru, India; onsite work only
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Bengaluru, Karnataka, India