Technical Support Engineer - 11605

Coupa Software, Inc.

Bogota, Colombia remote Until 8/22/2026 1+ years exp H-1B sponsor history First posted June 18, 2026 Last posted June 18, 2026

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do

Troubleshoot and resolve complex 2nd level technical and architectural issues
Answer advanced ‘how to’ technical and application configuration questions
Manage customer expectations and experience in a way that results in high customer satisfaction
Assist with the creation of detailed technical articles in Coupa’s knowledge base for customer and peer use, leveraging AI tools to help validate and improve documentation quality
Assist with internal ticket escalations, collaborating closely with engineering and operations team

What You Will Bring to Coupa

Quick learner, self-motivated, driven, and able to work in a fast-paced environment

Committed to providing high-quality customer service

Technical experience (academic or commercial) in Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP, and enterprise monitoring solutions

Fluent in Spanish and English (C1 required); German is advantageous

The ability to clearly articulate solutions to complex technical problems in a clear and simple way

1+ years of experience working directly with external customers in a technical support environment, ideally in an enterprise software or SaaS company

IT Professional qualifications, or experience working with AI/automation support tools, are advantageous

Working hours- Monday to Friday. Flexibility is a must in this role, support hours will vary across the week. 2 days on site.

Please submit your application in English

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

About this role

Summary

Troubleshoot technical issues, assist customers, create documentation, collaborate with engineering and operations

Job title

Technical Support Engineer - 11605

Experience level

1+ years

Minimum experience

1+ years exp

Industry

software

Location requirements

Bogota, Colombia, on-site and remote work allowed

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

Skills & keywords

Required skills

Windows ServerWindows CLIAWS HostingMS SQLSFTPenterprise monitoring

Preferred skills

AI support toolsGerman

Specializations

Windows ServerAWSMS SQLSFTPenterprise monitoring

Locations

Structured locations inferred from the posting.

Bogotá, Bogota, Colombia

Hybrid City