TECHNICAL SUPPORT - BOSS REVOLUTION

IDT

Apply to this job
Guatemala City on site Until 8/22/2026 H-1B sponsor history First posted March 23, 2025 Last posted March 23, 2025
Job description
We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

Responsibilities and Duties

  •  Take calls from Retailers and Customers experiencing technical issues·        
  • Troubleshoot the issue over the phone·        
  • Log all calls and solutions·        
  • Report reoccurring issues to your supervisor·        
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.·        
  • Resolves tickets·        
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.        
  • Prepares reference material for users by drafting operation instructions

Qualifications and Skills

  • Excellent problem-solving and troubleshooting skills.
  • Experience working with computers·        
  • Strong communication skills·        
  • The ability to communicate technical information in an accessible manner to non-technical employees.       
  • A process improvement mindset.      
  • Software maintenance and testing capability.        
  • Basic knowledge of networking principles and operating systems. 
  • Customer-service focus.        
  • Collaborative mindset.        
  • Hands-on problem-solving ability.
  • High School Diploma
    •  

Requirements

  • 85% of English Proficiency 
  • Software and Hardware knowledge 
  • Prior experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional 
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented
WE OFFER:
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
About this role

Summary

Provide technical support, troubleshoot hardware/software issues, and train users.

Job title

TECHNICAL SUPPORT - BOSS REVOLUTION

Experience level

prior experience in tech support or similar role

Industry

software

Location requirements

Guatemala City, remote work not specified

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

problem-solvingcommunicationhardwaresoftware knowledgeremote desktop

Preferred skills

help desk software

Specializations

hardwaresoftwarenetworkingcustomer service
Locations

Structured locations inferred from the posting.

Guatemala City, Guatemala

On-site City
Related searches