Technical Support
Ask IT Consulting
Apply to this jobAsk ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.
1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
All your information will be kept confidential according to EEO guidelines.
Summary
Respond to help desk tickets, troubleshoot hardware/software, manage network and perform customer support
Job title
Technical Support
Experience level
entry level
Industry
software
Location requirements
Richmond, VA, US; on-site work only
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Richmond, VA, USA