Technical Support Associate required- Voice Support
Adeeba e Services Pvt. Ltd.
Apply to this jobTaking inbound calls with printer, router and antivirus issues from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
1 or 2 years experience in Inbound/Outbound Technical Support in International BPO.· Must know how to close their own calls.· Good communication skills in English . Experience in troubleshooting technical issues related to- Computer, Printer, Broadband, Router, Email issues, Mac, I-phone, I-pad.· Ability to handle customer's issues and provide accurate resolution.· Should be flexible working in night shifts.Salary -Negotiable (based on experience and last/current drawn CTC) plus attractive incentives.Immediate joining preferable.
No Freshers are Welcome.
Perks & Benefits :
Fixed Salary on 1st of every month In Salary Account· 24 leaves in a year+comp offs+Birthday leaves· Very Attractive Incentives· No Extension of Shift Timings· Friendly Working Environment
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NOTE: This is a direct company post. We do not charge recruitment fees.
FRESHERS /DOMESTIC BPO CANDIDATES ARE NOT ALLOWED
Contact HR @ Paromita 03365246525/9038208238
Summary
Handle inbound calls for technical issues, diagnose problems, sell support plans, ensure customer satisfaction
Job title
Technical Support Associate- Voice Support
Experience level
1-2 years
Industry
bpo
Location requirements
Kolkata, WB, in, remote not allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Kolkata, West Bengal, India