Technical Support Agent

Overview

Xovis is a Swiss company with its own hardware and software solution for the precise, data protection-compliant counting of people and optimization of people flows. Our unique 3D technology is used at airports, train stations, shopping malls, boutiques, sports events, and cruise ships. 

Xovis is seeking a dedicated Technical Support Agent to serve our customers professionally and courteously. This individual will be part of a support team and is THE first point of contact for technical questions about our sensors.

Responsibilities

• With your in-depth sensor and network knowledge, you will support customers and help with their software integration of the sensors
• Together with the customer, you develop solutions for various use cases
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• As a link between development and the customer, proper escalation of unresolved issues to our internal teams
• Provide prompt and accurate feedback to our customers
• Pre/Post Sales support visits with our Sales team to support opportunities.
• Provide training to our partners/customers

Qualifications

• Minimum of 3 years of experience working with customers and programming support
• Specialization in application developer / system technician or electronics technician / automation technician / or similar
• Interest in IT-specific network topics (DHCP, DNS, ...)
• Knowledge of Python or similar scripting languages is an advantage
• Enthusiasm for working with customer throughout North America
• Ability to work independently and within a small team
• Verbal communication skills
• Bilingual (Spanish/English) is highly preferred skill for this position
• Available to travel throughout North America

Benefits we offer

• Competitive salary and modern employment conditions
• High degree of independence as well as opportunities to help shape the products
• A motivated and young team
• 5 weeks of vacation
• 80/20 health insurance coverage
• 401k planning