Technical Service and Support Specialist

Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

Technical Service & Support (TSS) Specialist is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products.

You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization.

What you will do:

• As a global industrial laser printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space
• Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues
• Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability
• Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners
• Be a cross functional team member to identify corrective/preventive actions through root cause analysis
• Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge

What you need to have:

• A minimum of 2 years’ experience working in multiple aspects of a technical role (technician, helpdesk or engineer) – working directly with customers and cross-functionally to resolve complex technical issues
• Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation a plus)
• Strong analytical and problem-solving skills with the ability to see problems as an opportunity
• Excellent verbal and written communication skills and the ability to communicate with all levels of the organization
• Knowledge of various Microsoft Office tools
• Effective Communication in English (at least B2 level)
• Availability for travelling including local & cross-border travels (approx. 10-15%).
• Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases will be a plus
• Category B driving license
• JIRA/TRELO and SAP knowledge would be a plus
• Electrical qualifications (SEP) is a plus

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international organization
• Private Health Care (Medicover)
• Multisport
• Performance based yearly merit increase
• Recruitment Referral bonus
• Company Social Benefits Fund
• Opportunity to join a group life insurance plan
• Smart casual dress code

You’ll only be the right candidate if you are aligned to our values and culture:  

• Collaborative entrepreneurial spirit  
• Winning through customers
• High ethical standards, openness, and trust  

• Expectations for results  
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you! #LI-DNI

Location: Kajetany, Poland

Work Arrangement : Onsite 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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This position may be located in : EMEA : Poland : Masovia : Kajetany 

Sub Division: Finance - Poland 

Job Requisition ID: 67834

Job Function : Engineering