Technical Operator

Purpose

Key Missions

• To supervise, and actively participate in day to day activities during your shift;
• Provide customer service and support; 
• Respond to escalation and support requests;
• Coordinate event management and lead initial incident management;
• Assist in appropriate certifications and inspections of the SEC;
• Monitor and track metrics and KPI’s for regular review;
• Work effectively in a professional, friendly manner with a diverse team;
• Adhere to policies and procedures;
• Contribute to a high-performing, friendly work environment. 

Profile & Other Information

Education:  Bachelors degree in Computer Science, IT, or related field. 

Experience:  previous experience in customer support, data operations, service desk for 2+ years;

Skills:  

• Strong technical skills;
• Excellent communication, organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issues Familiarly with ticketing systems, ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Knowledge of operating systems and office application;
• Basic understanding of networking protocols and IT infrastructure is an advantage;
• Understanding of using security applications is an advantage.
• Languages: English mandatory French is an advantage.