Technical I, IT Operations (TCF)

Job Title:

Technical I, IT Operations (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.

As a Technical I, IT Operations, you will support the day-to-day performance of end-user technology and site IT operations. This role is a great fit for someone who enjoys hands-on troubleshooting, delivering responsive technical support, and helping create a seamless experience for internal teams.

Responsibilities

• Provide technical support for desktops, laptops, software, printers, peripherals, mobile devices, telephony, and connectivity issues

• Troubleshoot local infrastructure issues, including basic server, network, voice, hub room, and cabling support

• Manage incidents, service tickets, escalations, root cause analysis, and change support activities

• Support onboarding, offboarding, ramp-up/ramp-down activities, business continuity testing, and compliance requirements

• Maintain IT service standards while partnering with operational teams to deliver timely communication and strong customer experience

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• 1+ years of IT support experience in a Windows environment

• Experience supporting desktop and laptop hardware and software

• Strong troubleshooting, problem-solving, and customer service skills

• Ability to manage multiple support tasks in a fast-paced operational environment

• Strong communication skills and advanced English proficiency to deliver clear user updates and technical guidance.

• Experience working with incident management, ticket resolution, and escalation processes

Nice to have:

• Bachelor’s degree or diploma in Computer Science or a related field

• MCSE or equivalent certification

• Experience supporting Citrix environments

• Knowledge of ITIL-based support processes

#li-onsite

Location:

XKX Prizren - 5 Tirana St

Language Requirements:

English

Time Type:

Full time