Technical Field Specialist

TSMG

Augusta, GA on site Until 8/21/2026 First posted July 10, 2025 Last posted July 10, 2025

Job description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle):
Travel to designated locations and transport modes (cars, buses, trains, planes)
Run ~90 minute test sessions on mobile/wearable tech in motion
Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
Capture logs, escalate defects, and keep operations running smoothly

3. Post-Test Wrap-Up:

Verify that collected data has synced with backend systems
Produce session documentation: results, app issues, logs, and downtime
Suggest improvements to testing workflows

Requirements

Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
At least 1 year of QA testing or support experience with mobile apps/devices
Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
Excellent written and verbal communication—able to collaborate with cross-functional teams
Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
High responsibility, flexibility, confidentiality mindset, and strong interest in tech
Clean driving record and criminal background

Why Join?

Work on the cutting edge of mobile and location-based tech
Gain diverse field experience across different transport modes
Collaborate with industry-leading engineers and project managers

About this role

Summary

Support testing of mobile hardware/software in transport environments, troubleshoot issues, and document results.

Job title

Technical Field Specialist

Experience level

2-3 years

Industry

technology

Location requirements

Augusta, GA; remote work not allowed

Salary

Not specified

Management role

Skills & keywords

Required skills

technical supportQA testingmobile appsconnectivitydriver's licensebackground check

Preferred skills

communicationtravel capability

Specializations

mobile testingQAtransportationhardwaresoftware

Locations

Structured locations inferred from the posting.

Augusta, GA, USA

On-site City