Technical Customer Support – Banking, Moldova, (Cedacri International)
ION Group
Apply to this job Chisinau hybrid Until 8/22/2026 First posted March 23, 2025 Last posted March 23, 2025
Job description
About us:
Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions.
We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.
Your role: Your duties and responsibilities
• Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills.
• Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving.
• Customer Satisfaction: checking and mapping of customer satisfaction.
Other duties
We might ask you to perform other tasks and duties as your role expands.
Your skills, experience, and qualifications required
- Students in the last year of College, University, Faculty of Economics, Finance or bachelor’s degree in Economics and Finance.
· Written & verbal Italian skills.
· Knowledge of English language is an added advantage.
· Excellent knowledge of the Microsoft Office
· Excellent communication and negotiation skills, aptitude for teamwork and strong customer orientation
What we offer:
· A 3 month long paid training period.
· Working in a young team.
· Italian languages lessons, continuous learning, professional growth opportunities.
· Permanent employment contract with full social package
Location:
Chisinau, Republic of Moldova
By submitting your application, you acknowledge and accept that Cedacri International SRL and its affiliated entities may process your personal data for recruitment, staffing, professional evaluation, and related operational activities in accordance with applicable data protection laws and internal group policies.
Important notes:
According to the Moldavan Law on Social Inclusion of People with Disabilities (no.60 from 30.03.2012) please note that candidates from the disability list will be given priority.
About this role
Summary
Assist banking clients via support and troubleshooting, ensure customer satisfaction, and learn industry tools.
Job title
Technical Customer Support – Banking
Experience level
student or entry level
Industry
software
Location requirements
Chisinau, Moldova; remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
italian
Preferred skills
english microsoft office
Specializations
bankingcustomer servicetroubleshootingworkflow automation
Locations
Structured locations inferred from the posting.
Chișinău, Moldova
Hybrid City