Working at Freudenberg: We will wow your world!

Responsibilities:

• Primary contact person for customer relations within the Freudenberg Group

• Manage the entire customer lifecycle, from product and project creation through to complaint handling

• Coordinate and collaborate with internal stakeholders (e.g. Production, Purchasing, Laboratory) to ensure successful implementation of customer requirements

• Maintain and further develop customer master data, while professionally managing and following up on customer inquiries

• Independently create and maintain products and projects within the relevant systems

• Coordinate and oversee the complete project lifecycle, including complaint management

• Actively shape and continuously improve interfaces, processes, and information flows

• Prepare and maintain reports, forecasts, and analyses to ensure transparency and operational efficiency

• Support the positioning of the company as a reliable, innovative, and service-oriented partner within the Freudenberg Group

Qualifications:

• Completed commercial or technical vocational training, university degree, or a comparable qualification

• Experience in managing customers or internal stakeholders, ideally within an industrial environment

• Strong communication skills and confidence in interacting with diverse stakeholders

• Structured, self-reliant working style combined with a strong service-oriented mindset

• Experience in project management and the ability to coordinate and manage complex processes

• Strong organizational skills and a solid understanding of business processes

• Basic technical knowledge or experience in a technical environment is desirable

• Team-oriented mindset and enthusiasm for cross-functional collaboration

• Very good written and spoken German and English skills

• Willingness to undertake occasional business travel within Germany; this is not a traditional field sales position

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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