Technical Account Manager
Pingcap
Apply to this job Singapore hybrid Until 8/22/2026 H-1B sponsor history First posted March 27, 2025 Last posted March 27, 2025
Job description
Responsibilities:
- Serve as the trusted advisor and technical point of contact for assigned customers.
- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.
- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.
- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.
- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.
- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Previous experience in technical account management, customer success, or consulting roles.
- Strong understanding of database and distributed system-related products and technologies.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to manage complex technical projects and prioritize competing demands effectively.
- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.
- Experience working with enterprise customers and managing stakeholder relationships is a plus.
About this role
Summary
Serve as technical advisor for customers, ensuring product value and satisfaction.
Job title
Technical Account Manager
Experience level
3+ years
Industry
software
Location requirements
Located in Singapore; remote work not allowed.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
bachelor's degreetechnical account managementcustomer successdatabasecommunicationcollaborationproblem-solving
Preferred skills
PMMPMPPCTPOCPAWS Certified Solutions Architect
Specializations
technical account managementcustomer successdatabasedistributed systems
Locations
Structured locations inferred from the posting.
Singapore
On-site City