Team Member, Team 2 (Online Banking)
RHB Bank Berhad
Apply to this job1. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
2. Conduct Investigation on reported fraud cases and conclude cases timely.
3. Preparation / review fraud investigation documentation
4. Attending to PayNet daily / monthly reporting requirement
5. Identify fraudulent transactions and cancel them from further processing.
6. Perform recovery of funds for RHB and OFI victims.
7. Attend to appeal cases (internal remediation).
8. Attend to FMOS documentation review and remediation activity.
9. Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
10. Any ad-hoc functions assigned by supervisors.
Summary
Identify and investigate fraudulent transactions, prepare reports, and ensure accurate case closure.
Job title
Team Member, Team 2 (Online Banking)
Experience level
Industry
banking
Location requirements
Kuala Lumpur, no remote work
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia