Team Member (Subway)

Key Responsibilities:

1. Customer Service:

• Greet customers in a friendly and welcoming manner.
• Assist customers with their food orders, providing recommendations and explaining menu items when necessary.
• Ensure customers have an enjoyable experience by delivering quick and friendly service.
• Address customer concerns or complaints in a professional manner and escalate issues to management when necessary.

2. Food Preparation:

• Prepare sandwiches, salads, and other menu items following Subway’s recipes and safety standards.
• Ensure the correct portion sizes and ingredients are used according to company standards.
• Operate kitchen equipment such as ovens, toasters, and slicers safely and efficiently.
• Maintain a clean and organized food prep area, ensuring all ingredients are fresh and properly stored.

3. Cleanliness and Sanitation:

• Follow proper cleaning protocols to maintain a clean and organized work environment.
• Clean and sanitize work surfaces, kitchen equipment, and dining areas regularly.
• Ensure that food safety standards and sanitation procedures are adhered to, including washing hands and maintaining proper hygiene.

4. Cash Handling:

• Operate the cash register and handle customer transactions accurately.
• Process payments through cash, credit/debit cards, and other forms of payment.
• Issue receipts, provide change, and ensure all transactions are processed correctly.
• Maintain a balanced cash drawer by following proper cash handling procedures.

5. Inventory and Stock Management:

• Monitor stock levels and notify management when supplies are low.
• Assist in receiving deliveries, checking product quality, and organizing stock.
• Help to rotate stock and ensure that food products are used before their expiration dates.

6. Team Collaboration:

• Work effectively with other team members to ensure a smooth workflow during busy periods.
• Assist with opening and closing duties, including cleaning, organizing, and preparing the restaurant for service.
• Communicate with team members and managers to ensure all tasks are completed efficiently.

7. Adherence to Company Policies:

• Follow all company policies and procedures regarding food preparation, safety, and customer service.
• Ensure compliance with health and safety regulations, including food handling and cleanliness standards.
• Participate in ongoing training to learn new products, services, and best practices.

Qualifications:

• Experience: Previous experience in food service or customer service is preferred but not required.
• Skills:
• Strong customer service skills and a positive attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Good communication skills and the ability to work well as part of a team.
• Attention to detail and the ability to follow instructions.
• Education: High school diploma or equivalent is preferred but not required.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift and carry up to 25-50 lbs.
• Ability to work in a fast-paced environment, especially during busy hours.