Team Leader Specs

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

● Minimum 5 year of work experience in an International Voice Program from premium contact centres.
● Minimum 2-year experience as a Team Leader in International voice process.
● Prior experience in BFSI is required.
● Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
● Customer service oriented. Should have prior knowledge of customer care processes and techniques.
● Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.

Hi,

We have multiple openings for different location, for different clients. If you are interesting in  plz find the attached details. 

Closing Block

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