Team Leader-Customer Service & Disputes

Global Servicing (GS) delivers consumer travel, concierge, and customer servicing experiences for American Express customers across consumer, banking, merchant, and commercial lines of business. Building on Amex’s 175-year legacy of service excellence, GS combines innovation, technology, and a human touch to deliver the world’s best customer experience every day. We are seeking a Team Leader to join our Customer Engagement Network. In this role, you will be responsible for leading the day-to-day performance, coaching, and development of a blended team of customer service professionals. The team supports customers and internal partners across a range of complex servicing needs, including disputes and customer service inquiries. The successful candidate will be an experienced, people-focused leader who can inspire colleagues, foster engagement, and drive consistent delivery of high-quality customer outcomes. This role requires strong leadership capability, sound judgment, and th...