Team Lead, Professional Services

• Lead for Professional Services teams for a territory and taking ownership of providing quality services to the territory. Treat everyone in the team with respect, listen to team leaders’ suggestions and keep the team cohesive. 
• Define and Track team KPI’s and make sure resources are allocated to reach the KPI’s metrics. 
• Work on ways to bring efficiency at work.
• Define and Track team goals and provide guidance to meet them. 
• Reward employees and participate in team/company activities. 

Experience

Mid to senior level management roles in Professional Services/Operations/Client Services Management functions 

Knowledge & Skill

• Has knowledge in SP, DP or QA.   
• Superior customer service skills.   
• Potential and desire to be an excellent manager.  
• Proven team player.   
• Ability to manage multiple initiatives, goals, and tasks.    
• Deadline and success driven.    
• Strong analytical and problem-solving abilities.  
• Has good business acumen. 
• Can make and communicate difficult decisions 
• Proficiency in Microsoft Office PowerPoint and Excel.