Job Purpose

The Business Operations, Team Lead supports Group Corporate Banking by overseeing day-to-day operational governance, and strategic initiatives. The role ensures operational efficiency, regulatory compliance, management reporting, and alignment with Affin Group’s corporate banking strategy while acting as a bridge between business, risk, finance, and support units.

Key Responsibilities

1. Business Operations

• Oversee operational frameworks, policies, and procedures for Group Corporate Banking to ensure consistency and compliance with internal standards and regulatory requirements.
• Implement and monitor operating controls, escalation processes, and governance forums.

2. Strategic & Performance Management

• Support the formulation, execution, and tracking of corporate banking strategic plans and business initiatives.
• Develop and monitor KPIs, dashboards, and MIS reports for management and senior leadership review.
• Perform business performance analysis, identifying trends, gaps, and improvement opportunities.

3. Financial & Portfolio Management Support

• Support budget planning, cost tracking, and expense optimization initiatives for Group Corporate Banking.
• Assist in portfolio performance reviews covering revenue, asset quality, utilization, and risk-adjusted returns.
• Coordinate submissions related to business planning, financial forecasts, and management scorecards.

4. Stakeholder & Project Management

• Act as a central coordination point between Relationship Managers, Product, Credit, Risk, Operations, and Technology teams.
• Lead and support business projects including process improvement, system enhancements, and regulatory-driven initiatives.

5. Team Leadership

• Lead, coach, and develop a team of business operations.
• Allocate work, review deliverables, and ensure timely and quality output.
• Promote a culture of accountability, continuous improvement, and collaboration.

Requirements

Education

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, or a related field
• Professional qualifications (e.g. CFA, ACCA, MBA) are an advantage

Experience

• Minimum 6–8 years of experience in corporate banking, business management, or banking operations
• At least 2 years in a supervisory or team lead role
• Strong exposure to corporate banking products, credit processes, or business performance management

Skills & Competencies

• Strong analytical, planning, and problem-solving skills
• Solid understanding of corporate banking operations and governance
• Excellent stakeholder management and communication skills
• Strong presentation and report-writing capabilities
• Proficient in MS Excel, PowerPoint, and management reporting tools