Team Lead, Billing (Internal Only)

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. 

We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. 

Job Overview: 

We are seeking a detail-oriented and proactive Billing Team Lead to oversee and manage our billing operations. This role is responsible for supervising the billing phone support team, handling partner and product billing, ensuring timely collections, and supporting customer communications. The ideal candidate will have strong organizational skills, attention to detail, and the ability to develop ad hoc reporting as needed. 

This is a remote position.

Responsibilities:  

• Schedule and supervise the billing phone support team to ensure efficient and accurate customer assistance. 

• Assist in customer communication related to billing inquiries, disputes, and resolution. 

• Oversee case management (Billing Queue/Pending). 

• Manage Call/Case escalations, ensuring timely resolution and customer satisfaction. 

• Answer team questions and provide helpful resources. 

• Proactively manage outstanding collections (all entities) and work with billing team and customers to resolve payment delays. 

• Develop ad hoc reports to support billing operations and improve process efficiency, identifying trends and areas for improvement. 

• Conduct quarterly call/performance evaluations for phone reps to provide constructive feedback for growth and improvement. 

• Provide regular team performance updates and key metrics to the Senior Billing Manager. 

• Manage and oversee partner and product billing operations. 

• Identify opportunities for process improvements and recommend efficiency-enhancing changes. 

• Support department growth through additional responsibilities as needed. 

Requirements:   

• A collaborative mindset with a supportive and approachable leadership style. 

• Excellent verbal and written communication skills to effectively interact with customers, team members, and management. 

• Ability to lead a team, provide guidance, and foster a high-performance work environment. 

• Previous experience in billing, accounts receivable, or finance-related roles preferred. 

• Familiarity with billing systems and basic financial reporting. Experience with PowerBI, QB Enterprise, and QBO is a plus. 

• Ability to manage multiple priorities, meet deadlines, and streamline billing processes. 

• Strong analytical skills to identify challenges, implement solutions, and drive continuous improvement. 

Eligibility Requirements 

• This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.  

• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.  

• Relocation will not be offered for this position. 

Benefits 

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!