Team Lead, Account Management

Responsibilities:
Train and develop account managers to constantly improve and become consultative sales professionals. Monitor and leverage data to improve sales performance. Ensure account managers are assigned to the right accounts and workloads are distributed properly.

Scope of Impact:

Has responsibility for a group or team of employees and influences sub-unit/ department results where procedures are largely standardized. • Coordinates activities of support/production teams. • Sets priorities to ensure task completion. • May spend time doing more involved aspects of work done by team members, with added responsibility for assigning, checking and maintaining workflow. • Works within budget set by manager. • Assesses situations, draws conclusions, and recommends or implements courses of action to staff. • May train non-professional staff.

Strategic Planning:

Works to apply policies or standards widely accepted within the function. • Identifies and resolves day-to-day technical and operational problems. • Makes decisions, guided by policies, procedures and own business plan, that impact the efficiency and effectiveness of own area. • Sets priorities for employees to meet daily deadlines develops plans to meet short-term objectives.

Customer Focus:

Interprets customer needs and assesses requirements. • Effectively communicates information and checks for understanding. • Explains difficult issues and obtains agreement as needed. • Interacts with unit management on significant matters, often requiring coordinating activities.