TCPS Analyst I

How will you make an impact in this role? The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met. Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multilingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.