Tax ACR - Cash and Treasury - RF - Manager

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Job title: Manager  - Cash & Treasury Operations

Job purpose

To lead and oversee cash clearing, bank reconciliations, treasury operations, and cash application activities across multiple clients, ensuring timely, accurate, and compliant delivery of finance operations services. The role is accountable for driving operational excellence, strengthening controls, managing stakeholder expectations, and developing a high-performing team that consistently delivers against defined service levels and business objectives.

Responsibilities

• Manage end-to-end cash clearing, bank reconciliation, treasury operations, and cash application processes for multiple clients.
• Lead, coach, and develop a team of 10+ professionals, ensuring high performance, accountability, and continuous capability building.
• Review daily operational reports, monitor KPIs and SLAs, and ensure timely closure of exceptions and unreconciled items.
• Drive process standardization, automation, and continuous improvement initiatives to enhance efficiency, accuracy, and control effectiveness.
• Partner with internal and external stakeholders to resolve operational issues, manage escalations, and maintain strong client relationships.
• Support transitions, process migrations, and change initiatives while ensuring service continuity and control compliance.
• Ensure adherence to financial controls, audit requirements, regulatory guidelines, and organizational policies.
• Provide leadership oversight on risk management, issue resolution, root cause analysis, and implementation of corrective actions.

Functional & Technical skills

• Functional Skills: Strong understanding of cash clearing accounts, bank reconciliations, treasury operations, cash application, financial controls, service delivery management, stakeholder management, and team leadership.
• Operational Excellence: Proven capability in KPI/SLA management, exception handling, root cause analysis, process improvement, transition support, and governance reporting.
• Technical Skills: Hands-on experience with ERP and finance systems, reconciliation tools, MS Excel and reporting dashboards, and working knowledge of process automation and workflow tools.
• Leadership Skills: Ability to lead teams in a high-volume environment, influence stakeholders, manage client communication, and drive performance through structured review mechanisms.
• Communication Skills: Strong verbal and written communication, presentation, and problem-solving skills with the ability to interact effectively across levels.

Qualifications & Experience

• Qualified Chartered Accountant is mandatory.
• 12+ years of relevant experience in finance operations, with strong exposure to cash clearing, bank reconciliations, treasury operations, and cash applications.
• Demonstrated experience in managing teams and leading delivery for multiple clients in a shared services, BPO, GCC, or finance operations environment.
• Proven track record in driving process improvements, operational controls, and service delivery excellence.
• Experience in stakeholder management, client communication, and handling operational escalations effectively.

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