Systems Analyst - Field Support Services

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Systems Analyst I role works within the Seminole Hard Rock Support Services IT department and supports a rapidly expanding, globally recognized brand. The System Analyst is responsible for understanding the products they support and implement at a technical level. This role configures, supports, maintains, and implements applications and hardware based on requirements and business needs. The Systems Analyst I works with a variety of members in all departments within the technology team as well as with external vendors and/or partners.  He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Essential duties include, but are not limited to:

• Provide hardware support for front-of-the-house applications.
• Assist with resolving outstanding issues reported in the ticketing system by the business.
• Support new openings with on-site technical and operational support.
• Contribute to the development, updating, and maintenance of clear, comprehensive technical and user documentation.
• Configure new and existing applications in accordance with established specifications.
• Adhere to operational IT processes and procedures.
• Escalate complex issues to appropriate team members as necessary.

Qualifications

Experience:

• Bachelor’s degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable.
• Self-motivated, organized, and detail oriented.
• Ability to thrive in a fast paced and team-oriented environment.
• Strong problem-solving skills and analytical mindset.
• Excellent communication and interpersonal skills.
• Proven ability to work in a cross functional team.
• Willingness to travel as required by IT Management (domestic & international).
• Experience working in a hospitality related industry a plus.
• Familiarity with point-of-sale, inventory systems, seating system, KDS a plus.
• Multi-lingual a plus.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.