Systems Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Systems Analyst 
Job Title: Systems Analyst IV 
Agency: Health & Human Services Comm 
Department: Chief Counsel's Office 
Posting Number: 19621 
Closing Date: 08/20/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $6,701.75 - $7,666.67 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
 
 

Brief Job Description

The Systems Analyst IV reports to the Director of the Strategic Operations Unit in the HHS Office of Chief Counsel (OCC). The position performs highly complex senior-level computer systems analysis work for OCC and its divisions, with emphasis on database management, access management, information management, system documentation, and process improvement. The position works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This role coordinates with OCC leadership and staff, HHS IT, and other stakeholders to identify business and system requirements; develop functional design specifications; support secure and appropriate access to OCC information resources; and improve the organization, quality, usability, and reporting value of OCC data and information assets.

This position may be eligible for part-time telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need. The on-site office location for this position is located at the HHSC North Austin Campus.

Essential Job Functions (EJFs)

EJF1 (30%): Database and information management. Designs, develops, maintains, and improves OCC databases and case management systems, data collection tools, tracking systems, dashboards, and reporting resources. Analyzes new or existing procedures, information systems, and data workflows for efficiency, accuracy, consistency, and effectiveness. Defines data elements, documents business rules, validates data quality, and prepares reports, tables, process maps, and recommendations to support OCC leadership decision-making and client communication.

EJF2 (20%): Access management and information governance. Coordinates and supports access management for OCC information resources, including SharePoint sites, Microsoft Teams workspaces, document libraries, databases, shared drives, dashboards, templates, and other internal information tools. Reviews access needs, maintains access records, supports role-based permissions, assists with onboarding and offboarding access changes, and helps ensure OCC information is organized, protected, and available to appropriate users.

EJF3 (20%): Systems analysis, requirements, and implementation support. Coordinates with users to identify system requirements, define business process needs, develop functional design specifications, and solve complex operational problems. Plans, schedules, tests, and supports implementation of new or revised systems, tools, workflows, and reporting processes. Prepares user instructions, job aids, diagrams, and process documentation describing logical operational steps and recommended solutions.

EJF4 (20%): Content management and user support. Develops, manages, and maintains OCC SharePoint content, Microsoft Teams channels, document libraries, legal templates, dashboards, forms, workflow tools, and other communication and information-sharing resources. Provides technical guidance to OCC staff on information tools, data entry standards, document organization, reporting processes, and use of Microsoft 365 tools.

EJF5 (10%): Coordination and special projects. Represents OCC in cross-division initiatives and working groups involving information systems, data management, access controls, reporting, and process improvement. Coordinates with HHS IT and other business partners on technical needs, system changes, access issues, and implementation planning. Performs special projects and other related work as assigned.

Knowledge, Skills, and Abilities (KSAs)

Knowledge of:

• Database management principles, data governance practices, data quality controls, and reporting concepts.
• Access management, role-based permissions, information security practices, and records organization principles.
• Microsoft 365 applications, including SharePoint, Teams, Forms, Excel, Power BI, Power Automate, and related workflow or reporting tools.
• Systems analysis methods, business process documentation, functional requirements, testing, implementation, and user support.
• Government or legal office operations, including document management, confidentiality, and internal client service needs.

Skill in:

• Analyzing complex systems, procedures, data sources, access structures, and information workflows.
• Developing functional design specifications, process documentation, reports, dashboards, templates, job aids, and user instructions.
• Testing, troubleshooting, implementing, and improving databases, forms, workflows, and reporting tools.
• Coordinating with users and technical partners to identify requirements, solve operational problems, and implement effective solutions.
• Communicating technical information clearly to non-technical users and leadership audiences.

Ability to:

• Coordinate with users to identify system requirements, define business process requirements, and solve complex operational problems.
• Manage and improve data collection, information management, reporting, and access management processes.
• Analyze systems and procedures; write and revise standards, procedures, and technical instructions; and communicate effectively.
• Exercise considerable initiative and independent judgment while working under limited supervision.
• Coordinate, evaluate, or oversee related work for others as needed.

Registrations, Licensure Requirements, or Certifications: Coursework or certifications related to database management, SQL, data analytics, Microsoft 365, Power BI, Power Automate, or related information management tools is preferred.

Initial Screening Criteria: Experience performing systems analysis, database management, access management, information management, reporting, or business process improvement work. Experience using Microsoft 365 tools, including SharePoint, Teams, Excel, Forms, Power BI, or Power Automate. Experience in a legal, government, compliance, privacy, or records-focused setting preferred.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.