Systems Administrator I - Help Desk

Position : Systems Administrator I - Help Desk

Location : Atlanta,GA

Duration : 6 + Months

Complete Description: Job Description, Responsibilities, Standards, and Qualifications

Job Description and Responsibilities:

Installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices. Performs necessary maintenance to support network availability. Responsibilities include:

· Diagnoses hardware and software problems, replace defective components.

· Performs data backups and disaster recovery operations.

· Plans, coordinates, and implements network security measures in order to protect data, software, and hardware.

· Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use.

· Performs routine network startup and shutdown procedures, and maintain control records.

· Designs, configures, and tests computer hardware, networking software and operating system software.

· Monitors network performance to determine whether adjustments are needed.

· Escalates problems to vendor and/or developer for advanced debugging or software correction.

· Evaluates of new technologies or solutions to improve service and efficiency of systems.

· Prepares user instructions and documentation for the installation and operation of software and software upgrades.

· Promotes inter agency cooperation by assisting DPS with the Enforcement systems used on HOT roadways: ELSAG, LPR, DPS Laptops, etc.

· Lead administrator on the agency’s physical security systems. Including cameras, DVRs, auditor of the badging system hosted by GBA.

Job Responsibilities & Performance Standards:

· Ability to troubleshoot hardware and software problems and develop solutions.

· Knowledge of the principles and practices of information technology.

· Ability to provide on-site and/or remote technical support.

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All your information will be kept confidential according to EEO guidelines.